Here’s how it works: 1. You choose a contract package that fits your needs  2. Then every time you need help, advice or a problem solved,  you can call us  from 7am to 10pm, 7 days a week*  3. We quickly identify your problem or advise on a solution  4. You can have the solution provided over the phone or on-site  5. Problem is solved, and the engineers time spent is agreed and deducted  from your bundled pot*